t: 01832 272971 - Professional Legal Advice - with a personal touch

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Will my case be dealt with by a fully qualified solicitor?

Yes. All the legal work carried in our offices is carried out or overseen by a solicitor with whom you will have direct contact at all times. All solicitors in private practice must hold a Practising Certificate issued by the SRA. Amongst other things this ensures that, in the unlikely event that anything should go wrong, there is insurance to protect you.

Do you deal with Legal Aid?

No. You can find out about the firms in the area you could approach by viewing the Community Legal Service website at www.justask.org.uk.

Do you do ‘No-Win-No-Fee’?

No. We are a traditional firm. We charge fair and reasonable fees for the work we do. Subject to some exceptions, if you are involved in a successful claim against a third party you can expect to recover up to 80% of your costs. Of course, there can be no guarantee success.

How do I prepare for my initial meeting?

If we have not acted for you before, or even if we have but do not yet have identification evidence for you, you will need to bring to your first interview (1) your passport or modern driving licence with a photograph and (2) a domestic utility account or bank statement showing your current address. We have to have this to comply with very strict money laundering regulations.

How quickly will I be able to have an appointment?

According to the urgency of your legal business, you can expect to have an appointment within a matter of days. In urgent cases, we will try to see you out of normal office hours, if required.

How much will it cost?

Charges for legal work are based upon the time spent on a matter. Charges vary quite substantially for different types of work. Wherever possible, we will provide an estimate of the firm’s charges at the first interview, or in the covering letter at the beginning of your transaction. Alternatively, we will confirm that the hourly charging rates apply where it is not possible to provide an estimate. We will provide you with full details of the firm’s hourly charging rates. VAT is payable on the firm’s charges. Other fees, called disbursements, may also be incurred. The basis for calculation of the firm’s charges include, but are not limited to, attendances upon you and others, any time spent travelling, considering, preparing and working on papers and correspondences and making and receiving telephone calls.

Will I be able to speak to my solicitor in person or over the telephone?

Yes, we regard it as important that you can speak directly to the solicitor handling your case. Of course, he or she will not always be immediately available but other staff in the office will take a message for you and your call will be returned. Only exceptionally would this not be possible on the same day.

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