Frequently Asked Questions
Will my case be dealt with by a fully qualified solicitor?
Yes. All the legal work carried in our offices is carried out or overseen by a solicitor with whom you will have direct contact at all times. All solicitors in private practice must hold a Practising Certificate issued by the SRA. Amongst other things this ensures that, in the unlikely event that anything should go wrong, there is insurance to protect you.
Do you do ‘No-Win-No-Fee’?
No. We are a traditional firm. We charge fair and reasonable fees for the work we do. Subject to some exceptions, if you are involved in a successful claim against a third party you can expect to recover up to 80% of your costs. Of course, there can be no guarantee success.
How do I prepare for my initial meeting?
If we have not acted for you before, or even if we have but do not yet have identification evidence for you, you will need to bring to your first interview (1) your passport or modern driving licence with a photograph and (2) a domestic utility account or bank statement showing your current address. We have to have this to comply with very strict money laundering regulations.
How quickly will I be able to have an appointment?
According to the urgency of your legal business, you can expect to have an appointment within a matter of days. In urgent cases, we will try to see you out of normal office hours, if required.
Will I be able to speak to my solicitor in person or over the telephone?
Yes, we regard it as important that you can speak directly to the solicitor handling your case. Of course, he or she will not always be immediately available but other staff in the office will take a message for you and your call will be returned. Only exceptionally would this not be possible on the same day.